Responsible Gaming
at det2222

Section 1

Age Restriction Policy

det2222 operates exclusively for adults. You must be at least 18 years of age to create an account, make a deposit, place a bet, or access any game or sports betting market on the platform. This requirement applies to all players in Bangladesh regardless of their city of residence — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

During the account registration process, you are required to confirm that you are 18 years of age or older. Before your first withdrawal is processed, our KYC (Know Your Customer) team will verify your date of birth against a government-issued identity document such as your Bangladesh National ID card or passport. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be withheld, and the matter may be referred to the appropriate authorities.

det2222 also encourages parents and guardians to take active steps to prevent underage access to online gambling platforms. We recommend installing parental control or content-filtering software on shared devices used by minors in the household. Several reputable solutions are available free of charge for Windows, Android, and iOS devices.

Section 2

Signs of Problem Gambling

Gambling is an entertainment activity enjoyed responsibly by millions of people. However, for some individuals it can develop into a harmful habit. det2222 believes that recognising the early warning signs of problem gambling is the first and most important step toward getting help.

The following self-assessment questions can help you reflect honestly on your gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the tools described later on this page or to contact our support team for guidance.

Section 3

Deposit Limits

One of the most effective tools for managing your gambling spend is setting a deposit limit directly on your det2222 account. Deposit limits allow you to define the maximum amount in Bangladeshi Taka (৳) that you are willing to deposit over a defined period. Once a limit is in place, the platform will automatically decline any deposit attempt that would cause you to exceed it.

det2222 supports three types of deposit limits:

• Daily Deposit Limit: The maximum total amount you may deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you may deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you may deposit within any calendar month.

Reductions to an existing deposit limit take effect immediately and cannot be reversed for at least 24 hours. This deliberate friction is designed to prevent impulsive decisions to raise your limits during a gambling session. Increases to a limit are subject to a 24-hour cooling-off period and may be reviewed by our responsible gaming team before being approved.

Section 4

Time-Out Feature

The time-out feature gives you the ability to take a temporary, structured break from all gambling activity on det2222. A time-out is ideal when you feel that you need a short pause to reassess your habits, manage a period of personal stress, or simply refresh your perspective without committing to a full self-exclusion.

When you activate a time-out, the following restrictions apply immediately and without exception:

• Your account is suspended — you cannot log in for the duration of the time-out period.
• All pending bets placed before the time-out activation will be settled normally; no new bets can be placed.
• All deposits are blocked for the duration of the time-out.
• Withdrawal of any existing balance may be requested by contacting our support team at support@det2222 during the time-out period.
• You will not receive any promotional communications or bonus offers from det2222 during your time-out.

Available time-out periods at det2222 are: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. At the end of the selected period, your account is automatically reactivated and you may log in as normal. If you decide during a time-out that you need a longer break, contact our responsible gaming team and we can extend the period or convert your time-out to a full self-exclusion.

Section 5

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming measure available on the det2222 platform. It is the right choice for players who feel that gambling is having a serious negative impact on their life and who need to stop accessing betting services for an extended period.

det2222 offers two types of self-exclusion:

• Fixed-Term Self-Exclusion: Your account is closed for a minimum of 6 months. Fixed-term options available are: 6 months, 1 year, 2 years, and 5 years. At the end of the selected period, reinstatement is not automatic — you must submit a written request and complete a 7-day reflection period before the account can be reopened.
• Permanent Self-Exclusion: Your account is closed indefinitely with no option of reinstatement. This is a serious and irreversible decision. det2222 will retain your account data for legal compliance purposes but will permanently block all access to the platform from your registered details.

During any self-exclusion period, det2222 will take the following steps to support your decision:

• Remove your contact details from all marketing databases immediately.
• Block any deposit attempts made with your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Prevent new account registration using the same email address, phone number, or identity documents.
• Settle all open bets placed prior to self-exclusion activation and make the resulting balance available for withdrawal upon request.

Section 6

Reality Checks & Session Controls

det2222 provides a range of session-level controls designed to keep you informed and in control during active gambling sessions. These tools work alongside deposit limits to give you a complete picture of your betting activity in real time.

Session Reality Checks: You can configure periodic on-screen notifications that appear at set intervals during a gaming session. Each notification displays your session duration, the total amount deposited during the session, and your net profit or loss. When the notification appears, you are given the clear option to either continue your session or log out immediately. Reality check reminders can be configured for intervals of 30, 60, or 90 minutes from within Account Dashboard → Responsible Gaming → Reality Checks.

Session Time Limits: In addition to reality checks, you can set a maximum session duration. When you reach your configured session limit, your account will be automatically logged out and you will be required to log back in before placing further bets. This brief interruption creates a natural decision point that helps prevent extended, unplanned gambling sessions.

Loss Limits: You can set a daily, weekly, or monthly cap on the total amount you are willing to lose during a given period. Loss limits operate separately from deposit limits — they measure your net losses rather than your total deposits. When your loss limit is reached for the period, betting is suspended until the limit period resets or you request an adjustment (subject to the same 24-hour cooling-off period that applies to deposit limit increases).

Account Activity Statements: A full, itemised activity statement covering deposits, withdrawals, bets, and wins can be generated for any date range from within your account dashboard. We encourage all players to review their activity statement at least once a month to maintain an accurate and honest view of their gambling patterns over time.

Section 7

Getting Help & Support

If you are concerned that gambling is becoming a problem for you or for someone close to you, please reach out for help. det2222's responsible gaming team is available around the clock, every day of the year — including all public holidays in Bangladesh — and will treat every enquiry with confidentiality and respect.

You can contact the det2222 responsible gaming team in the following ways:

• Live Chat: Available 24/7 inside your account dashboard after login. Response time is typically under 2 minutes.
• Email: support@det2222 (plain text — not a clickable link). Responsible gaming requests are flagged as priority and are responded to within 1 hour at any time of day or night.

When contacting the team, please mention that your enquiry relates to responsible gaming. This will ensure your message is routed directly to a trained welfare specialist rather than the general support queue. All responsible gaming communications are treated as strictly confidential and will not affect the standing of your account unless you are requesting a restriction or closure.

Beyond the det2222 platform itself, we encourage players who are experiencing serious gambling-related difficulties to seek independent professional support. Speaking with a trusted family member, a doctor, or a counsellor is a positive and courageous step. Problem gambling is a recognised health issue and there is no shame in seeking help — many people across Bangladesh and around the world have successfully regained control of their gambling behaviour with the right support.

Section 8

Our Commitments to You

det2222's approach to responsible gaming is built on a set of firm commitments that govern how we design and operate the platform. These commitments are not marketing language — they describe the actual standards we hold ourselves to in relation to player welfare.

• We will never market to self-excluded players. Once you activate self-exclusion, your contact details are removed from all marketing systems within the same business day and you will receive no promotional communications for the duration of your exclusion.
• We will never make it harder to set limits than to remove them. Reducing a deposit limit or activating a time-out takes seconds. Increasing a limit or ending a time-out early requires a waiting period. This asymmetry is intentional and permanent.
• We will always action responsible gaming requests immediately. Time-out and self-exclusion requests are processed within 1 hour of receipt, 24 hours a day. We do not impose delays, ask for justification, or attempt to dissuade players from restricting their accounts.
• We will monitor accounts for signs of problem gambling. Our platform uses automated analysis to flag unusual betting patterns — rapid increases in stake size, extended unbroken sessions, or significant losses over a short period. Flagged accounts are reviewed by a trained team member who may proactively reach out to the player to check in.
• We will verify the age of all players before processing withdrawals. No withdrawal will be released without successful completion of KYC identity and age verification. This protects both our players and the integrity of the platform.
• We will keep responsible gaming tools free and accessible. There is no charge for setting deposit limits, activating time-outs, or requesting self-exclusion. These tools are available at all times to all registered players, without restriction.

If you feel that det2222 has fallen short of any of these commitments, we want to know. Please submit your concern in writing to support@det2222 (plain text — not a clickable link) and mark your message as a responsible gaming complaint. All such complaints are reviewed within 48 hours and escalated to senior management where necessary.